0412 840 765

Save Money

Save Time

Save Stress

Terms and Conditions

'Working with me should be simple, highly productive and stress-free. It should lead to a truly great result for you. I want to make sure it does by getting the finer details dealt with before we start.'

The Brief

As soon as we've made contact I’ll work with you to complete a detailed questionnaire about the job. The questionnaire should be completed carefully, ideally by the person in charge of the project, and in as much detail as possible. This step of the job demands close attention and patience. Making sure I understand your business is my aim here; understanding your objectives and goals as well as the scope of the project is crucial before starting work.

Below are forms you can complete online right now. When you're done just save the form on your local computer, then click the email link at the end of the form, attach the file to the email and return it to me. I'll be in touch with you without delay to discuss further, and to arrange your free consultation.

I’ll prepare a quote and, if it’s a large or complex job, a detailed proposal. The proposal will summarise the outcome of the briefing. The quote will be valid for 30 days from the date of the quote.

You should read, ask questions and be sure you fully understand before accepting the quote and the proposal, including my payment terms outlined in the quote. Acceptance of the proposal and quote can be in the form of an email sent to the email address I provide. Acceptance of the proposal and quote assumes acceptance of the terms and conditions detailed here.

A face-to-face meeting might be arranged at this point (that’ll depend on several factors, including the scale and complexity of the work involved).

It’s standard practice in this industry to require a deposit before starting work and, unless noted otherwise in the quote the deposit will constitute 30% of the full fee. As soon as the quote is accepted and your invoice for the deposit paid, I’ll agree on a completion date with you and start work.

The Project

If you’ve provided me with materials (notes, copy, images, video, logos, etc.) for use in completing the work, please take care to ensure they’re accurate and that you have the legal right, approvals and authorisation to use them before making them available to me.

For small jobs, especially with existing clients, I’ll complete a full first draft and send it to you for approval or amendment. Assuming the amendments are in-line with the original brief, two rounds of changes can be made without extra cost to you. If the amendments do differ from the brief, I’ll discuss the changes with you and prepare a quote for the additional work.

For larger jobs I’ll provide a sample for approval before embarking on the final piece of work. The final piece will then be sent to you for your approval or amendment. Assuming the amendments are in-line with the original brief, two rounds of revisions can be made without extra cost to you. If the amendments differ from the brief, I’ll discuss the changes with you and provide a quote for the additional work.

After the project is complete, I’ll check in with you to be sure you’re satisfied with my work and address any issues. I’ll ask for your approval before uploading a sample of the work to my online portfolio.

Cancellation or Variation

• You can cancel the project at any time but if I’ve already started work, I will retain the deposit.

• You will need to accept the work or notify me of amendments within 14 days of delivery. After 14 days, unless otherwise agreed with me I’ll assume the work is accepted and your payment will be due.

• If the project extends beyond 30 days, I’ll invoice you for the work already completed.

• For large projects spanning more than 30 days, I’ll ask for staged payments and the details will be laid out in the quote.

Copyright and Ownership

Until you’ve paid me in full, the copyright for my work belongs to me. Once paid, copyright ownership is as follows:

• Copywriting – you, the client become the copyright owner unless otherwise agreed.

• Logo Design – you, the client become the copyright owner unless otherwise agreed.

• Infographics, Graphic Design, Photography, Illustration and any visual work other than logo design – Copyright ownership remains with the original creator of the work. Payment for the work licenses you to use the material in the manner agreed by the brief. If you want to make changes to the material you’ll need to refer either to myself, or the creator of the work beforehand. Copyright ownership for visual material can be purchased for a fee between 150 and 300% of the original commissioning fee.

Sometimes in the course of a job, it’s necessary to commission an illustrator, developer or photographer with whom I'll liaise to get the project done. In most cases I prefer the contractor to invoice you, the client directly. I find this usually works best for all involved, but if circumstances require it, we can discuss other options at the start of the project.

Now, let’s get on with the business of identifying your objectives, your goals, and delivering a successful job.

Hazel

 

Good content works

Contact me now to find out how

Click to Call Me or Email Me Now

Google+ Logo Facebook Logo
Google+ Logo
Google+ Logo
Google+ Logo LinkedIn Logo